That’s it, all done!

Thank you very much for submitting your membership form! You've done all you need to do and we can look after the rest, which we will process as soon as possible :)

We suggest you take a moment to review the below information about your new membership.

  • Your membership will start on the specified Monday and that's the same date that the membership will come out each month.

  • The membership is very simple; it will officially start from that Monday and you'll have your allocated number of classes and self training sessions during those 7 days to use.

  • There are no refunds on unused class credits.

  • Classes can fill up in advance, so while your membership is in the process of being activated, let us know if there's a class you want to book - we can book you in manually.

Self Training

Self-training sessions are at 4pm each day (which will be supervised) but you don't need to book those through MindBody - you just need to sign into the sheet by the door when you arrive.

If you can't make it at 4pm and would like to come in at another time, just let us know. There is often someone there so there's a good chance you'll be able to go train outside of those hours :)

Products

If you need any product or anything, that can just be added to your account and the actual payment will be added to the next month's automatic payment - things like dry-hands, clothing, equipment etc.

Late Cancels

If you can't make it to a booked class, please please make sure you cancel. It makes sure that someone else can use that spot.

Unfortunately if people book which makes a class full and then they don't show up, it's a real shame to have a pole free which could have been used.

There is a $10 late cancel policy - and we really REALLY want to avoid ever having to use that.

Events

We host occasional showcases and events throughout the year, where the community comes-together and celebrates students getting out of their comfort zones. Keep an eye on the social channels for these events.

These activities are a great way to meet other members and have fun too!

Facebook Chat

If you're not already in the Onyx chat group on Facebook? Just message Ximena Ballantyne on Messenger if you want to join and she will send you an invite :)

We have an awesome team of Instructors that can help while you’re at the studio - or we're just at the end of the phone or email if you ever have any questions.

The team at Onyx are all here to help you reach your health and fitness goals and we do everything we can to make sure this is in a fun, friendly and supportive environment.

We're very happy to have you as part of the ONYX family and we look forward to being part of your pole journey.

So thank you so much for your support - we really appreciate it, particularly at a time like this.

From Ximena and the team @ ONYX